Terms & Conditions

  1. We shall perform, in accordance with the terms of this Agreement the repair and / or replacement of vehicle glass.
  2. Our contract is with you the motorist or owner of the vehicle. You agree to pay us the amount specified on the Invoice for our services.
  3. If you have comprehensive car insurance you may be liable for the first portion of your claim (the “excess”). The exact amount of the excess will be specified in your insurance policy. Unless you have already paid the excess to us, you must pay the excess at the time of completion of the vehicle glass repair and / or the vehicle glass replacement.
  4. If you and your insurer have authorised us to do so we will seek payment of our fee directly from your insurer on your behalf and you hereby authorise us to do so. If, for whatever reason (including, for example, where we have indicated to you on behalf of the insurer that your claim will be paid by the insurer) your insurer refuses to pay, you will be liable for our fee.
  5. If there is no direct billing arrangement in place payment is due on completion of work carried out unless otherwise agreed.
  6. All prices include fitting but exclude additional trims and clips that may be required.
  7. Windscreens Online retains the title in all goods supplied until full payment is received.
  8. If a wiper arm oxidises to the wiper spindle due to lack of maintenance, we will not be held responsible for any damage caused.
  9. All our work is covered by a 12 month guarantee.
  10. Failure to cancel appointment within 4 hours of appointment time will incur a standard administration charge of £79.
  11. Certain vehicles now have Advanced Driver Assistance Systems (ADAS) cameras mounted on their windscreen. Manufacturers specify that ADAS cameras require recalibration following replacement of the vehicle’s windscreen.
  12. Contact us at: Windscreens Online, 7 Southlands Avenue, Bournemouth, Dorset BH6 4HJ, 01202 259467.